Reputation Management
Generate consistent positive reviews, respond to feedback professionally, and build the trust signals that drive purchase decisions.
Your reviews are your sales team
93% of consumers say online reviews influence their purchase decisions. Your star rating, review volume, and review recency on Google, Yelp, Facebook, BBB, and industry-specific platforms is doing more selling than your website ever will.
AdWave builds reputation programs that systematically generate new positive reviews, manage owner responses professionally, monitor brand mentions across the web, and protect your hard-earned reputation from outliers and bad actors.
What we deliver
Review generation system
Automated review request flow via SMS and email triggered by transaction events.
Response management
Professional owner responses to every new review, positive or negative, within 24 hours.
Multi-platform coverage
Google, Yelp, Facebook, BBB, and industry-specific platforms (Healthgrades, Avvo, Angi, etc.).
Brand mention monitoring
Real-time monitoring of brand mentions across the web with sentiment analysis.
Review dispute handling
Strategic approach to disputing fake, defamatory, or policy-violating reviews.
Reputation reporting
Monthly dashboard tracking star rating, review volume, sentiment, and competitor benchmarks.
Why Reputation Management drives business growth
A 0.1 star increase on Google can lift conversion rate 8–15% across every traffic source. Reputation is one of the highest-leverage trust signals in your entire marketing stack — and one of the easiest to systematically improve.
AdWave's reputation programs typically lift overall star rating 0.3–0.5 stars within six months while doubling or tripling monthly review velocity, which directly improves both Local SEO rankings and conversion rate.
Higher conversion rate
A 4.5+ star rating with consistent review velocity converts 30–50% better than a 4.0 with stale reviews.
Better Local SEO rankings
Review quantity, recency, and response rate are direct ranking signals for the Google Map Pack.
Lower CAC
Strong review profile improves the conversion rate of every paid and organic channel.
Crisis protection
A strong base of recent positive reviews dilutes the impact of occasional negatives.
How we'll work together
Discovery & audit
We learn your goals, market, competitors, and current performance baseline.
Strategy & roadmap
We map out priorities, KPIs, and the work that will move the needle fastest.
Execution
Our team executes the plan with senior-level oversight and weekly progress.
Reporting & optimization
Transparent dashboards, monthly reviews, and continuous improvement.
Generated 380+ verified reviews and lifted star rating 0.4 stars
We deployed an SMS-triggered review request system, professional response management across 12 locations, and a brand monitoring dashboard. Generated 380+ verified reviews, lifted overall rating from 4.2 to 4.6, and saw direct lifts in both Map Pack rankings and form conversion rate.
See more case studiesCommon questions
Have something else? We'd love to chat.
Pair this with
The biggest growth happens when channels reinforce each other. Here's what works well alongside this service.
Talk to a Reputation Management strategist
Tell us about your goals. We'll review your current performance and walk you through a clear plan to grow — no pressure, no obligation.
- ✓Free strategy review of your current marketing
- ✓Honest assessment of your biggest opportunities
- ✓Custom recommendation tied to your KPIs
- ✓30-minute call with a senior strategist
Ready to turn marketing into measurable growth?
Let's review your website, traffic, ads, rankings, and conversion opportunities — then build a clear plan to grow.